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Complaints Handling and Customer Service

Complaints Handling and Customer Service

This session is designed to prepare all frontline staff to receive complaints from service users and respond to them appropriately. Includes review of legislation and regional guidance, discussion on how customer service applies in healthcare, how complaints arise from poor customer service and explores best practice in preventing and responding to complaints with a goal of achieving local resolution. Delegates will apply learning to case study examples.
  • Recommended Duration

    3 hours

  • Maximum delegates per class

    18 - face to face (subject to Covid limitations)

    18 - online

    Pricing will automatically adjust based on numbers needing trained relfecting the number of sessions required

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